FAQs
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General Questions
The right size depends on the number of appliances, HVAC systems, and essential loads you need to power. Our experts at Pow’r Point can assess your needs and recommend the best option.
Routine maintenance should be performed at least once a year, but twice a year is recommended for optimal performance, especially in areas with harsh weather.
We offer full-service installation, including electrical and fuel connections, so you don’t have to hire a separate contractor. We complete 100% of the Project, 100% of the time.
We specialize in Kohler and Cummins generators but service all major factory brands, whether we installed them or not.
If your generator fails to start, call us immediately for emergency service. Regular maintenance through a service agreement can help prevent unexpected failures.
We offer three levels of service agreements to keep your generator in peak condition:
🔹 Silver–
🔹 Gold –
🔹 Platinum–
Yes! With Kohler’s Management Pro App for remote monitoring, you can check your generator’s status from anywhere using your smartphone or computer.
Fuel consumption varies by size and load, but on average:
- A 20kW generator uses about 1.6 gallons of propane or 3.6 gallons of natural gas per hour at full load.
Yes! We provide flexible financing options to make backup power more affordable. Ask us about our current financing plans.
Pow’r point will inspect/test your batteries at every service. We exchange batteries every 3 years. This is not part of the regular service agreement.
Emergency visits are not included in the Pow’r Point Service Agreements.
Parts and labor are only included in the first two years of your warranty.
It sounds like your generator service was attempted, but the technicians couldn’t complete it due to access issues. Here’s what you can do next:
It sounds like your generator service was attempted, but the technicians couldn’t complete it due to access issues. Here’s what you can do next:
1️⃣ Check the Tag – The door tag may have details on why access wasn’t possible (locked gate, snow buildup, pets, etc.).
2️⃣ Ensure Clear Access – Make sure there’s a clear path to your generator, including removing snow, unlocking gates, or moving any obstacles.
3️⃣ Contact Pow’r Point Generator Power Systems – Call us to reschedule your service appointment and confirm accessibility requirements.
We offer a range of generators, including portable, standby, and industrial-grade models suitable for homes, businesses, and events.
Yes! Our team handles delivery, setup, and installation to ensure a seamless experience 100% of the project – 100% of the time!
Absolutely! Our generators are designed for optimal fuel efficiency and performance.
Rental Questions
Yes, we offer flexible rental periods, including single-day, weekend, and long-term rentals.
Fuel options vary by rental agreement. We can supply fuel or guide you on refueling requirements.
Our team provides on-call support to address any generator-related concerns quickly.
Purchase & Maintenance Questions
Yes! We provide financing plans to make owning a generator more affordable.
Regular maintenance is key! We recommend servicing at least once a year or as needed, depending on usage.
Yes, we offer comprehensive maintenance and repair services to keep your generator in top condition.
Have more questions? Contact us today, and we’ll be happy to help!
